Privacy Policy

Khatana Roofers Bristol is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us for roofing services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Business Name: Khatana Roofers Bristol
Business Type: Roofing services provider

Khatana Roofers Bristol is the data controller responsible for your personal data.

Information We Collect

We may collect and process the following personal data:

  • Name
  • Phone number
  • Email address
  • Property address (for site visits and quotations)
  • Information you provide via contact forms, phone calls, or emails
  • Technical data such as IP address, browser type, and device information
  • Website usage data

We do not knowingly collect personal data from children under the age of 13.

How We Collect Your Data

We collect data when you:

  • Submit a contact or quote request form
  • Call or email us directly
  • Browse or interact with our website
  • Accept cookies on our website

Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Consent – when you submit enquiries or accept cookies
  • Contract – to provide quotations and roofing services
  • Legitimate interests – to respond to enquiries and improve our services
  • Legal obligation – to comply with UK legal and accounting requirements

How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotes
  • Deliver roofing services
  • Communicate regarding your project
  • Improve our website and services
  • Meet legal and regulatory obligations

We do not sell, rent, or trade your personal data.

Cookies and Analytics

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic

Cookies may collect technical and usage data. You can manage or disable cookies via your browser settings. A separate Cookie Policy may apply.

Sharing Your Data

We only share data where necessary with:

  • Website hosting and IT providers
  • Analytics providers
  • Professional advisers (accountants or legal advisers)
  • Authorities where legally required

All third parties are required to process data securely and lawfully.

Data Security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

Data Retention

We retain personal data only as long as necessary:

  • Enquiry data: up to 12 months
  • Customer records: as required by UK law
  • Marketing data: until consent is withdrawn

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability where applicable

To exercise your rights, contact us using the details above.

Complaints

You may complain to the Information Commissioner’s Office (ICO) if you believe your data rights have been breached:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.